Temporary instability in players transaction service

Incident Report for GGNetwork

Resolved

This incident has been resolved.
Posted Dec 17, 2024 - 16:22 UTC

Monitoring

The issue has been resolved. All the pending transactions will be fully processed in a few hours.
Posted Dec 17, 2024 - 08:54 UTC

Identified

It has been confirmed that the player transaction service has been temporarily degraded due to a surge in traffic. Some players may experience issues with fund-related transactions, such as Buy-in and Cash Out, but the issue is expected to be resolved soon
Posted Dec 17, 2024 - 07:50 UTC
This incident affected: GGPoker (Account Service).